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Wonder File Complaint - Run Away from Wonder File Organizer - Wonder File Organizer
Complaint
BRAMPTON ON, CANADA -- Wonderfile is advertised on television during prime time as an desk/ paper organizer. It will be an extraordinarily costly purchase for many consumers because of the way it is sold, its customer service response, and poor return policy.
It has a Canadian and an American website.
What is It
Wonderfile is a desktop organizer that is advertised as BOGO (buy one, get one for the additional cost of shipping and handling of $7.99) So unit price + 14.98 S&H for two.
Now the catches:
Potential purchasers should be aware of how this product is sold online. Most important thing first --This is not like an ordinary Internet transaction with a reputable company.
Customers are not given any chance to review the order before the end.
As a result, you do not know how many items you are paying for, what items you are paying for, the total shipping charges, and (very importantly) the final amount you will be charged. Also the front page price listed for the organizer is not the same as the end price.
Wonderfile 's Online Process:
Step 1. Fill in your credit information.
Step 2. Click that you want to purchase a Wonderfile
Step 3. Additional items (deluxe versions of the organizer)offered. Offer to buy more of the item (e.g. double your order)
Wording may not be clear to customer, as to the number of items being purchased and that are paying same S& H for each unit. No opportunity to change your mind or unselect.
Step 4. More additional items (unrelated to Wonderfile) to purchase are offered.
Step 5. A reputable company would list the items, costs, for you to review and then submit the order.
Wonderfile does the reverse-- "Thank you for your order" with a total ( and higher price) listed.
Thus an 29.99 + 7.98 order can easily become a 120.00 order.
You are told your credit card will not be charged until shipped [see below]
Have a concern?
Step 6. Efforts to cancel or modify the order by phoning customer service:
A. The response " Don't have information on your order, call in four hours"
B. Next day -- "Don't have your order, call back" ...
C. Few hours later -- "surprise we have shipped it!!!" [ remember step 5 above]
If you are told by a "Customer service" person that as soon as the order shows up on customerstatus.com you can modify the order or cancel, do not believe it. That is false. There is no such possibility. It is another part of the effort to deceive the customer (scam).
The Customer Service says that the body/ organization taking orders and the organization doing the shipping are different companies in different countries/ parts of the country.
Return Policy : 30 days return minus the shipping and handling. Plus you lose what it costs you to ship it back registered. For 4 items you may be losing about $50 in total, assuming the item cost is refunded.
Other customers note never receiving their products, and problems returning.
Final note: Your credit company will not likely be willing to help you.
This is not a matter of "buyer beware". This transaction process is an intentional effort to deceive customers and keep their money.
It has a Canadian and an American website.
What is It
Wonderfile is a desktop organizer that is advertised as BOGO (buy one, get one for the additional cost of shipping and handling of $7.99) So unit price + 14.98 S&H for two.
Now the catches:
Potential purchasers should be aware of how this product is sold online. Most important thing first --This is not like an ordinary Internet transaction with a reputable company.
Customers are not given any chance to review the order before the end.
As a result, you do not know how many items you are paying for, what items you are paying for, the total shipping charges, and (very importantly) the final amount you will be charged. Also the front page price listed for the organizer is not the same as the end price.
Wonderfile 's Online Process:
Step 1. Fill in your credit information.
Step 2. Click that you want to purchase a Wonderfile
Step 3. Additional items (deluxe versions of the organizer)offered. Offer to buy more of the item (e.g. double your order)
Wording may not be clear to customer, as to the number of items being purchased and that are paying same S& H for each unit. No opportunity to change your mind or unselect.
Step 4. More additional items (unrelated to Wonderfile) to purchase are offered.
Step 5. A reputable company would list the items, costs, for you to review and then submit the order.
Wonderfile does the reverse-- "Thank you for your order" with a total ( and higher price) listed.
Thus an 29.99 + 7.98 order can easily become a 120.00 order.
You are told your credit card will not be charged until shipped [see below]
Have a concern?
Step 6. Efforts to cancel or modify the order by phoning customer service:
A. The response " Don't have information on your order, call in four hours"
B. Next day -- "Don't have your order, call back" ...
C. Few hours later -- "surprise we have shipped it!!!" [ remember step 5 above]
If you are told by a "Customer service" person that as soon as the order shows up on customerstatus.com you can modify the order or cancel, do not believe it. That is false. There is no such possibility. It is another part of the effort to deceive the customer (scam).
The Customer Service says that the body/ organization taking orders and the organization doing the shipping are different companies in different countries/ parts of the country.
Return Policy : 30 days return minus the shipping and handling. Plus you lose what it costs you to ship it back registered. For 4 items you may be losing about $50 in total, assuming the item cost is refunded.
Other customers note never receiving their products, and problems returning.
Final note: Your credit company will not likely be willing to help you.
This is not a matter of "buyer beware". This transaction process is an intentional effort to deceive customers and keep their money.
Comments:
Posted by Lifemates on 2010-11-17:
A cart with out a review step should start ringing some bells. Every normal cart reviews the products before a final purchase.
Posted by momsey on 2010-11-17:
Isn't it just common sense not to hit "submit" when you haven't been able to verify your purchases?
Posted by LuckyLinda on 2010-11-19:
To momsey:
I agree. But you are not hitting "submit", but a "next " button. Therefore the consumer has no way to know the transaction is being submitted (finalized) until they see the "Thank you for your order". The ordinary stuff that reputable retailers do like review your order (and consumers expect as next steps) are not there.
That's why you will see the comments from others about that "surprise" reaction to Wonderfile's "Thank you for your order."
I've done a lot of online shopping from many types of companies over the years and this is a "first" for me.
I agree. But you are not hitting "submit", but a "next " button. Therefore the consumer has no way to know the transaction is being submitted (finalized) until they see the "Thank you for your order". The ordinary stuff that reputable retailers do like review your order (and consumers expect as next steps) are not there.
That's why you will see the comments from others about that "surprise" reaction to Wonderfile's "Thank you for your order."
I've done a lot of online shopping from many types of companies over the years and this is a "first" for me.
Posted by chs74 on 2012-01-27:
I had the same all around the block experience. Is there any justice?
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