Pep Boys Complaint - Misquoted and Overpriced
VALLEJO, CALIFORNIA -- I need to replace steering rack and pinion on my pathfinder, I call Pepboys and they say they can fix it for 500 to 600 so I think great I will go there. They say they usualy have part in stock when I call before I leave my house. I get there and they don't have it so I have to wait till 4:00 for part then they call and say I need bushing too and it would be 40.00 more and they can't get it till next morning. So I leave car there overnight. I go back next day to pick up vehicle, I was told 40.00 for bushing and charged 90.00 and they sold me warranty for another 45.00 that I didn't ask for BUT they gave me tire rotation free of charge (yeah right!). I pay and I leave, next day I drive on freeway and it shakes really bad so I stop at local mechanic and it turns out wheel out of balance and suggested I take it back to the place that did the repairs. So I go back to Pepboys to do wheel balance and they want another 40.00. I asked about the warranty charge on my receipt and they said the guy should have asked me first, so I got my money back for the warranty and went to BIG O for a wheel balance that cost 30.00 even.
Pepboys is a ripoff and they should explain charges and people beware of tire rotations that can throw balance off! I thought it was part of a wheel alignment for which I paid 67.00 as part of Steering rack repairs.
NO MORE PEPBOYS for me, all they care about is money and overcharging!!
I complained to higher up and he was more in charge of damage control then concern for customer issues! These guys will not last long...