Lowe's Complaint - Don't buy their warranty--for suckers..
Long story short:
They don't have in house repair and the contractor will put you on the back burner. I think because there regular customers pay that day and I imagine they have to wait on their Lowe's payment.
There is no time limit for repairs..They can basically put you off forever. My feeling is that is their intent. They just want you to go away.