PC Tools Complaint - No support and account not secure - Spyware Doctor

Spyware Doctor - Complaint

Review by Natoyarose on 2010-11-17

I would recommend caution in dealing with this company. I had/have no problem with the product but I do with the company and the security of accounts. I initially contacted them after the product subscription was renewed and it was apparent that I had not paid for it. I received a lot of emails from different customer support people who obviously could not read nor understand that I wanted to know how my subscription could be renewed if I hadn't done it. Never got an answer but I have received an email this morning saying they have cancelled my subscription and refunded my money although its too early to say if I have actually got any money back. That would be highly ironic as I didn't pay anything. I'm sure that if someone else finds their subscription cancelled and funds returned without knowing what has transpired they will be pretty confused. Overall I would rate this companies support as absolute crap and it would probably help if their support people could actually read and understand simple English. Its also ironic that a company with such a high profile for PC security has some very obvious internal problems with their accounts and subscription renewals.