Daimler/Chrysler Complaint - Do not buy the 2004 Dodge Ram 1500
Purchased a 2004 Dodge Ram 1500 Quad Cab V-6 new from Tracy Dodge in Tracy, CA.
Believe in servicing my vehicle, and took it to their dealership every 3,000 miles as my grandfather told me to do.
Water pump went out at approximately 85,000 miles; no complaint here, nothing lasts forever.
A month ago, commuting to work, and I heard this horrific noise, sounded like I was towing a metal garbage can filled with rocks, and the truck started losing power. Fortunately, I was in the fast lane and could coast onto the median. And there it died, 163,222 miles.
I had the vehicle towed to the dealer, and from what they told me, a valve went through a piston. The cost to repair was $9,000 new using a Mopar engine, $7,000 for something less, and $5,000 for a re-built.
Having transportation is a requirement, not a luxury, when you live in Tracy, California.
I may be incorrect, but a vehicle that was as taken care of like that should not have died with only 163,222 miles. Even the service manager said I was an example when it came to maintaining the vehicle, never missing a 3,000 mile trip or 15,000 or 30,000 mile recommended service.
What really annoys me, and I'm probably being sensitive, is you'd think that Dodge, Chrysler, whatever, would have been a bit more compassionate, nope, take it or leave it. It was a basic vehicle, 25,000 dollars or so, plus the cost of a visit every 3,000 miles.
Had they given me a reason to remain loyal, I would have jumped at it, but now I'm the proud owner F150 Crew Cab V8 - XLT 4 x 4.
Sincerely, A New Ford Owner