North American Bancard Complaint - Don't Use this Companies Service
The people running this company are thieves.
Their support for merchants is a scam!
Their sales reps are uninformed and come and go faster than used car salesman.
We signed a contract a year ago for 2 locations, after a couple of months one location had to close so we called our sales representative who said he would close the one account and pass the machine at the closed location on to the new business that was moving in. After filling out all the paperwork we left their representative telling us all was finalized.
A few months later we were wondering why we were getting charged so much and found out that the one account had never been closed. After many many emails and conversations we expected a refund for the months the salesman had "forgotten" to send in the paperwork. THIS never and still has not happened.
THEN Yesterday, eight months later, at 9.00am $500.00 was taken out of our bank account. After several talks with various phone reps and many hours on the phone we find out that their sales representative never did transfer or turn in the machine and the company is claiming us responsible for it. Why not they already have our money!
They claim this is on our agreement which we do not question, however they have emails and notes in their computer system that clearly state that the sales representative was given the machine and they even admit that.
So how is it that their sales representative whom they trained to sell their product is not liable and we are? I am sure that given the amount of evidence their is to prove that the sales representative became responsible for the machine any court of law would tell NA Bancard to give us back our money, but they maintain that until they receive the machine they will keep our money!
They probably play this game with everyone and we are offended and shocked. Not to mention that we have bills to pay that we cannot pay them now... they stole our money out of our account!
I have read countless complaints about this company in the last 24hrs and it would seem that we have been scammed, our rates continue to increase, our fees continue to rise and NOW they have jeopardized our very ability to open the doors!
Take some responsibility Corporate cash cow! We owe you nothing, your salesperson owes you a machine and you know it, give us back our money, it is the right and honest thing to do.
A warning to all NEVER NEVER sign up for service from this greedy lying business, your days will be filled with headaches and your pocketbook will be emptied!
- Coconut Cafe (a mom and pop operation in Oregon)