Julian Interiors, Inc. Complaint - Don't Pay for a Carpet Company Mistake
SANTA YSABEL -- Never in a million years would I imagine having to pay $8000 for the wrong color carpet being installed, but this is exactly what happened. Julian Interiors met with me to select a carpet. I chose a darker color for my rental home installation and asked for lighter samples for my personal residence. I was supposed to be mailed the samples as well as the contract before the date of installation but neither happened because the woman I was working with left town and dropped the ball. The lighter color carpet was wrongly ordered by mistake and installed. When I went to see the carpet, I noticed the mistake right away and contacted Julian Interiors. They refused to admit any wrong doing and refused to remove the carpet. I offered to pay for their costs since they would not remove the carpet and they refused to rip out the carpet (Is this even legal???) /Two years later they took me to Small Claims court miles away from where we conducted business and yet they won the case. Makes me question our legal system.
Here is a list of the mistakes they made. 1) No signed contract verifying carpet, pad, date of installation, etc... 2) Did not receive samples and unsigned contract until 3 weeks after installation. 3) They mistakenly showed up at my personal residence to install the carpet instead of the rental house. 4) They installed the wrong pad. 5) Added tax to the order after telling me over the phone the total quote, no hidden costs.
Bottom line....this was the 2nd time I worked with this company and you'd think that they would work with me to make sure that everything was done right and that I was happy with the final result, let alone make sure that they installed the right carpet. None of this happened. Do not even consider working with this company because the mistakes were endless and they took no responsibility for any of the mistakes. My rental house has since been sold and the carpet had to be removed after 1 year of use because it did not wear well. I'm $8000 poorer with nothing to show for it.