Value City Furniture Complaint - Do Not Buy!!!!
GLENVIEW, ILLINOIS -- I purchased a section sofa on 11/13/2010 for $1800. I was told that they would call me 48 hours before the delivery date for the delivery window time. I never received a call so I called the employee who sold the sofa and then he informed me that they should call. They called the day of the delivery saying they are 30 minutes away. Luckily I work 10 minutes away from my house. The workers were so rude and took 2 out of 3 sofas up and then when the last piece didn't fit into the elevator they said they couldn't take it up the stairs. Immediately I'm like WHAT??? What would you have done if I didn't have an elevator you would have found a way to bring it up somehow. Their response is we can take it all back! And before I could think I started screaming at them.. 1st I have no other furniture because I was told that I need to have the old furniture out so the workers have a clear path. 2nd I'm sure you have delivered furniture to customers who didn't have access to an elevator. 3rd the employee specifically asked what floor I was on and if it was a problem then he should have spoken up then. So I call the store and the workers already gone the store manager informs me they were in fact supposed to bring it up. So they refunded me the delivery charge but I still end up paying more because I had to pay $200 to a moving company to come and bring it up the stairs. I have to say the workers for Golan were amazing they didn't ask any questions and carried the sofa up the stairs within 10 minutes. Never shop at value City Furniture they are horrible. Finally the store manager calls me and apologize and I politely explain to him that I will never shop there again and I surely will be telling everyone about my experience.
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