Charter Communications Complaint - New Surcharges - Telephone and Cable TV
Nov. 18, 2010. I received my bill today and found 2 new surcharges. I called Charter and after navigating through 2 computer robots giving all information except how often I had sex, I finally reached a human who asked all the same questions over again (3 times in total). She was polite, spoke broken English but didn't help one bit. I asked what the surcharges were for, why I was being charged and who authorized them. after several long periods on hold she finally came back and said she had no idea what the surcharges were for and made the ludicrous statement that I should call "city hall" and ask them what they were for. After some searching on my own, I found that the largest surcharge was one that is for a charge that Charters TV signal suppliers are assessing Charter. Instead of absorbing this charge like normal capitalistic USA businesses do, Charter passes this to the customer and tries to hide the charge or won't/can't tell you what it is for.