Netspend Complaint - November 3rd nightmare
AUSTIN,, TEXAS -- First of all I would like to say I have also been completely happy with this company until this date. On November 3rd, this company's system/network went down. At the time I was out of town at a hotel in a rental car on my way home. My first clue was trying to purchase gas and my card was declined twice, as I sat on empty. As I have had two Netspend cards for years, I transferred part of the balance to the other card thinking the card was defective, but that card declined also. My complaint is this though between the time their sytem went down and came back up 79.00 disappeared from my account. The complaint is no one is listening to me, helping me to resolve this. I have written email and have been told to pay 5.95 for a transaction report. I need to know what happened on November 3rd only, that is apparently when the money disappeared. I don't have 79.00 to give to Netspend or cyberspace, so I'm done with this company. A customer for over 5 years you would think they would be more helpful in resolving this matter. I also receive alerts on my phone from Netspend for all transactions to my account, which also stopped on November 3rd. Will you please resend my alerts I asked for the dates in question, they can't do that either, although they were sent to my email address, did you delete them, a business, I doubt it. I am wondering did anyone else lose money on this day in question? To my knowledge I wasn't able to get money for gas for my car from 3pm-10pm. If I had taken the rental car to the company, they would have repossessed it because I couldn't make a deposit. But being stranded away from home with no gas is bad enough, but to have money disappear is hurtful, to have the company treat you like "Oh Well" is a travesty, they should make the evening news. Even though the company is in Texas, I purchased this product thru the currency exchanges in the Chicago, Illinois area where they have a heavy concentration.
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