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Web.com Complaint - Hosting....What Hosting? - Site Building/Hosting
Site Building/Hosting - Complaint
OMG I can't believe web.com called me a wanted to host my site for $90.40 a month. They said they would build it and give me a free domain name. Now a week later I have been asking them to just upload the site and my web team will build the site. Luckily I haven't paid them a cent yet. They gave me a month trial. They won't answer any emails. I can't get them to respond to sitechanges. How do they stay in business?
Comments:
Posted by alikali on 2011-01-07:
Stay on them about cancelling! I didn't even know they were affiliated with me and they got over $5,000 from me! I called back in 2008 to tell them I didnt want their services, and they started billing me under Discover Networks. I use discover on our credit card machine so thought it was just another monthly fee from them, little did I know this web.com was really the ones collect the money, and now they refuse to give it back! Here's the letter I just sent them
To whom it may concern,
My name is Alicia Kalil, daughter of Bill Kalil who was owner of Bill Kalil & Daughters Auto. We recently became aware that you have been acting as a third party to our company, debiting $139 a month.
You have and had no authorization to do so. Reason's being;
In November 2008, you have transcripts of Alicia Kalil, who has no authorization for payment on the business account due to the business being a sole proprietorship under Bill Kalil, stating she called in to cancel. You then provided a free 30day trial membership, which neither Bill nor Alicia was aware of.
Then in December 2008, you have another transcript of Alicia Kalil calling in to once again cancel, you then again provided a 30day trial membership. Which neither Alicia nor Bill was aware of.
For the past three years, you debited the Bill Kalil & Daughters account for $139 per month, under Discover Networks name. Because of this, the owner Bill Kalil and associates were never aware of your company involvement in the checking account. Assuming it was a monthly statement from Discover.
There was never a written or verbal agreement between you and the correct authorized holder of the account.
Alicia called in January 5th, immediately after being aware of your conduct in the checking account to question who you were. She then spoke to representative Andrea, and stated;
"I was never aware of your company, nor did we ever have a need for your services. I am the BDC manager, extremely capable of doing key word optimization on my own, and use GoDaddy as our host for the domain and url. Therefore there was never a need or want for your services" Alicia then asked if there were any transcripts on file between Alicia or Bill and Web.com. Andrea then explained, "In November 2008, Alicia called to cancel services, we then provided a 30day free trial membership, she then called again in December 2008 to cancel, and once again we provided a free 30day trial membership".
Alicia the told Andrea that she had just confirmed that if at all we were aware of Web.com, we tried canceling, and after calling consecutively, would never just accept your services miraculously. Alicia then asked if there were any proof of utilizing Web.coms services, Andrea stated that No, we had never logged on to the available back end site to use Web.com services.
At this point Alicia felt that it was a logical conversation, in which Web.com has proof that Alicia's claims were right.
However, Andrea went ahead to state that their conversation was done and there was nothing she could do about it. Alicia asked to speak with a manager or supervisor, Andrea refused due to the Bill Kalil & Daughters account being closed!
Alicia then asked for reference # for this call. Andrea said that there wasn’t one to give!
Alicia asked for Andrea's full name to have some type of documentation and evidence of the call. Andrea wouldn't give it to her!
Andrea then went ahead stating they used Discover Networks at their billing department and to see if there was something Discovery could do.
Alicia then went ahead and contacted Maria from Discover Networks. Told Maria of the situation and Maria then told Alicia she'd see if she could get a Supervisor on the line from Web.com and they could do a three way call trying to resolve this issue.
When Maria had come back on the line to state she had Marianna on from Web.com, Alicia was under the impression she was now speaking with a supervisor from Web.com and therefore there might be some resolution to the problem.
Alicia went ahead explaining the entire situation once again to Marianna and Maria. Marianna apologized for the problems and said the only thing she could do was pass it off to the billing department and would make sure herself and supervisor would get on this and try to expedite it. Marianna suggested to Alicia to call the next day to see where the status of the claim was.
Alicia, a realist, gave Web.com and extra day to tend to the mess.
Alicia called January 7th @ 2pm to inquire about the claim. She then spoke with Taniesha, another representative; Taniesha explained that the claim was denied due to Alicia accepting the 30day trial membership.
Alicia once again, explained in laymen’s terms, what happened and how it’s possible that their billing department couldn’t understand how this was an unauthorized fraudulent act.
Taniesha explained there was nothing she could do; once again Alicia wasn't allowed to speak to a manager/supervisor/someone that had authority to talk about this further, because the account was closed out. Alicia asked that therefore her only options were to process this through their claims department via email, contact discover networks once again, inform the BBB, and contact her lawyer. Taniesha confirmed, and said yes.
So, let break down the fraudulent activity that transpired;
Web.com had only spoken with Alicia - Alicia is not a signer on the checking account that Web.com debited from, therefore holds no authorization to okay any payments
There was no verbal or written agreement for a contract between Web.com & Bill Kalil & Daughters Auto Wholesale. Federal NACHA Operating rules state;
Authorization
The NACHA Operating Rules impose on the ODFI, as the gatekeeper to the ACH
Network, the obligation to ensure that the ODFI’s Originators have obtained proper
authorization for all entries originated. The ODFI warrants that these debits have been
properly authorized, and where the authorization requirements have not been met, the ODFI bears the liability for any breach of this warranty. To minimize its potential for
liability and loss, the ODFI should review its internal procedures to ensure that it has
employed adequate procedures to know its customers, and that those customers are
engaging in responsible business practices.
With respect to debit entries to business accounts, the NACHA Operating Rules require
that these entries must be authorized by the Receiver, and that there must be an
agreement between the Originator and the Receiver that binds the Receiver to the NACHA Operating Rules. Although the Rules do not define specific language that must
be included within an authorization/agreement for business transactions, a valid
agreement must be in place.
None of the above was complied with.
The only transcripts between Web.com and Alicia Kalil, were that of Alicia trying to cancel the services. Clearly stating she didn't want any part of it. Nothing of which showed any interest of conducting business with Web.com
Since Bill Kalil & Daughters Auto Wholesale opened, they used GoDaddy as their url host and domain. Showing NO need for Web.com
There was no activity on the back end of the Web.com site, clearly showing the services provided weren't used or utilized.
And once again, Alicia Kalil has NO AUTHORITY to authorize ANY payments out of BILL KALILS checking account.
Web.com refused the claim, and I'm hoping after all this has been CLEARLY spelt out, they will reconsider.
There has been over $5,000 fraudulently taken from Bill Kalils account with no authorization from Bill Kalil.
I would like all debits to be credited, and however long it takes, whatever other payments are accrued because of Web.com negligence, will be added on a daily basis with a certified invoice explaining all payments. Hopefully this will be resolved before Bill Kalil needs to bring in his lawyer.
In the meantime, this will be forwarded to;
BBB
Attorney General
Discover Networks
Federal Trade Commission
Thank you,
Alicia Kalil
To whom it may concern,
My name is Alicia Kalil, daughter of Bill Kalil who was owner of Bill Kalil & Daughters Auto. We recently became aware that you have been acting as a third party to our company, debiting $139 a month.
You have and had no authorization to do so. Reason's being;
In November 2008, you have transcripts of Alicia Kalil, who has no authorization for payment on the business account due to the business being a sole proprietorship under Bill Kalil, stating she called in to cancel. You then provided a free 30day trial membership, which neither Bill nor Alicia was aware of.
Then in December 2008, you have another transcript of Alicia Kalil calling in to once again cancel, you then again provided a 30day trial membership. Which neither Alicia nor Bill was aware of.
For the past three years, you debited the Bill Kalil & Daughters account for $139 per month, under Discover Networks name. Because of this, the owner Bill Kalil and associates were never aware of your company involvement in the checking account. Assuming it was a monthly statement from Discover.
There was never a written or verbal agreement between you and the correct authorized holder of the account.
Alicia called in January 5th, immediately after being aware of your conduct in the checking account to question who you were. She then spoke to representative Andrea, and stated;
"I was never aware of your company, nor did we ever have a need for your services. I am the BDC manager, extremely capable of doing key word optimization on my own, and use GoDaddy as our host for the domain and url. Therefore there was never a need or want for your services" Alicia then asked if there were any transcripts on file between Alicia or Bill and Web.com. Andrea then explained, "In November 2008, Alicia called to cancel services, we then provided a 30day free trial membership, she then called again in December 2008 to cancel, and once again we provided a free 30day trial membership".
Alicia the told Andrea that she had just confirmed that if at all we were aware of Web.com, we tried canceling, and after calling consecutively, would never just accept your services miraculously. Alicia then asked if there were any proof of utilizing Web.coms services, Andrea stated that No, we had never logged on to the available back end site to use Web.com services.
At this point Alicia felt that it was a logical conversation, in which Web.com has proof that Alicia's claims were right.
However, Andrea went ahead to state that their conversation was done and there was nothing she could do about it. Alicia asked to speak with a manager or supervisor, Andrea refused due to the Bill Kalil & Daughters account being closed!
Alicia then asked for reference # for this call. Andrea said that there wasn’t one to give!
Alicia asked for Andrea's full name to have some type of documentation and evidence of the call. Andrea wouldn't give it to her!
Andrea then went ahead stating they used Discover Networks at their billing department and to see if there was something Discovery could do.
Alicia then went ahead and contacted Maria from Discover Networks. Told Maria of the situation and Maria then told Alicia she'd see if she could get a Supervisor on the line from Web.com and they could do a three way call trying to resolve this issue.
When Maria had come back on the line to state she had Marianna on from Web.com, Alicia was under the impression she was now speaking with a supervisor from Web.com and therefore there might be some resolution to the problem.
Alicia went ahead explaining the entire situation once again to Marianna and Maria. Marianna apologized for the problems and said the only thing she could do was pass it off to the billing department and would make sure herself and supervisor would get on this and try to expedite it. Marianna suggested to Alicia to call the next day to see where the status of the claim was.
Alicia, a realist, gave Web.com and extra day to tend to the mess.
Alicia called January 7th @ 2pm to inquire about the claim. She then spoke with Taniesha, another representative; Taniesha explained that the claim was denied due to Alicia accepting the 30day trial membership.
Alicia once again, explained in laymen’s terms, what happened and how it’s possible that their billing department couldn’t understand how this was an unauthorized fraudulent act.
Taniesha explained there was nothing she could do; once again Alicia wasn't allowed to speak to a manager/supervisor/someone that had authority to talk about this further, because the account was closed out. Alicia asked that therefore her only options were to process this through their claims department via email, contact discover networks once again, inform the BBB, and contact her lawyer. Taniesha confirmed, and said yes.
So, let break down the fraudulent activity that transpired;
Web.com had only spoken with Alicia - Alicia is not a signer on the checking account that Web.com debited from, therefore holds no authorization to okay any payments
There was no verbal or written agreement for a contract between Web.com & Bill Kalil & Daughters Auto Wholesale. Federal NACHA Operating rules state;
Authorization
The NACHA Operating Rules impose on the ODFI, as the gatekeeper to the ACH
Network, the obligation to ensure that the ODFI’s Originators have obtained proper
authorization for all entries originated. The ODFI warrants that these debits have been
properly authorized, and where the authorization requirements have not been met, the ODFI bears the liability for any breach of this warranty. To minimize its potential for
liability and loss, the ODFI should review its internal procedures to ensure that it has
employed adequate procedures to know its customers, and that those customers are
engaging in responsible business practices.
With respect to debit entries to business accounts, the NACHA Operating Rules require
that these entries must be authorized by the Receiver, and that there must be an
agreement between the Originator and the Receiver that binds the Receiver to the NACHA Operating Rules. Although the Rules do not define specific language that must
be included within an authorization/agreement for business transactions, a valid
agreement must be in place.
None of the above was complied with.
The only transcripts between Web.com and Alicia Kalil, were that of Alicia trying to cancel the services. Clearly stating she didn't want any part of it. Nothing of which showed any interest of conducting business with Web.com
Since Bill Kalil & Daughters Auto Wholesale opened, they used GoDaddy as their url host and domain. Showing NO need for Web.com
There was no activity on the back end of the Web.com site, clearly showing the services provided weren't used or utilized.
And once again, Alicia Kalil has NO AUTHORITY to authorize ANY payments out of BILL KALILS checking account.
Web.com refused the claim, and I'm hoping after all this has been CLEARLY spelt out, they will reconsider.
There has been over $5,000 fraudulently taken from Bill Kalils account with no authorization from Bill Kalil.
I would like all debits to be credited, and however long it takes, whatever other payments are accrued because of Web.com negligence, will be added on a daily basis with a certified invoice explaining all payments. Hopefully this will be resolved before Bill Kalil needs to bring in his lawyer.
In the meantime, this will be forwarded to;
BBB
Attorney General
Discover Networks
Federal Trade Commission
Thank you,
Alicia Kalil
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