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Volvo Complaint - 2008 Volvo S60 2.4 Turbo - Throttle Assembly Actuator (Formerly Known as the ETM)
Throttle Assembly Actuator (Formerly Known as the ETM) - Complaint
2008 Volvo S60 52,200 miles: The message center suddenly read, "Reduced Engine Performance," and the car went into limp mode. After shutting it off for a considerable time frame, it went off. It has been occurring intermittently for five days.
I finally got it to a dealership yesterday. I had been researching the internet on this issue and found it appears to be the ETM/Throttle Body -- a common problem with Volvos in recent years. The dealership just called and said it is the Throttle Assembly Actuator. They informed me that Volvo no longer uses ETMs (since 2006) and have been using these Actuators instead. It is $982.15 to fix.
Is anyone else having problems with the ETM replacement - the Actuator????
I am angry and upset. This car is 2000 miles out of warranty. This is obviously an on-going issue.
I told Michael Stewart, Service Advisor, at Fields Volvo (Waukesha, WI), that I needed a telephone number for Volvo since this is obviously an on-going issue (ETM had tons of problems and now so does it replacement!) and I do not want to pay for this repair. After a long, awkward silence, I was given the "800" number.
I called Volvo Customer Service and expressed how angry I was - especially since the car warranty ENDED AT 50,000 MILES AND MY CAR HAS 52,200 MILES ON IT! She replied, "You wouldn't be angry if it was still under warranty." Actually, maam, I would be. No 2008 luxury car with 52,200 miles on it should be on the back of a tow truck unless its crashed! I drove my last two cars to well over 200,000 miles!
Volvo Customer Service told me that they would submit it for review to the Regional Manager. She stated that it would take 2-3 business days for my case to be assigned, and refused to give me the name of the Regional Manager citing, "That is not public information."
I started life out a little "behind". My previous cars chose me (price, availability, size, etc) - I've never gotten to select a car of my choice. I always dreamed of owning a Volvo....it was the "if I Win the lottery" car of my dreams. I drove the same car for ten years to save enough money for my prized Volvo (who I affectionately named "Edward"). What a joke! Was I "duped"!
__________________
I finally got it to a dealership yesterday. I had been researching the internet on this issue and found it appears to be the ETM/Throttle Body -- a common problem with Volvos in recent years. The dealership just called and said it is the Throttle Assembly Actuator. They informed me that Volvo no longer uses ETMs (since 2006) and have been using these Actuators instead. It is $982.15 to fix.
Is anyone else having problems with the ETM replacement - the Actuator????
I am angry and upset. This car is 2000 miles out of warranty. This is obviously an on-going issue.
I told Michael Stewart, Service Advisor, at Fields Volvo (Waukesha, WI), that I needed a telephone number for Volvo since this is obviously an on-going issue (ETM had tons of problems and now so does it replacement!) and I do not want to pay for this repair. After a long, awkward silence, I was given the "800" number.
I called Volvo Customer Service and expressed how angry I was - especially since the car warranty ENDED AT 50,000 MILES AND MY CAR HAS 52,200 MILES ON IT! She replied, "You wouldn't be angry if it was still under warranty." Actually, maam, I would be. No 2008 luxury car with 52,200 miles on it should be on the back of a tow truck unless its crashed! I drove my last two cars to well over 200,000 miles!
Volvo Customer Service told me that they would submit it for review to the Regional Manager. She stated that it would take 2-3 business days for my case to be assigned, and refused to give me the name of the Regional Manager citing, "That is not public information."
I started life out a little "behind". My previous cars chose me (price, availability, size, etc) - I've never gotten to select a car of my choice. I always dreamed of owning a Volvo....it was the "if I Win the lottery" car of my dreams. I drove the same car for ten years to save enough money for my prized Volvo (who I affectionately named "Edward"). What a joke! Was I "duped"!
__________________
Comments:
Posted by trmn8r on 2010-11-18:
Your car IS out of warranty. That is an issue, unless you can show this is a widespread problem. I don't know that it is. I have a '98 S70 and an '05 V70 2.5T. Also owed a '95 850. None of my models had known issues, AFAIK.
The widely publicized ETM defect (it was a major problem) affected 1999-2002 models. I don't know of a later issue with ETM modules.
The widely publicized ETM defect (it was a major problem) affected 1999-2002 models. I don't know of a later issue with ETM modules.
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