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ANTonline Complaint - Beware Of Orders Placed With Antonline - Serious Problem With Returns - Compaq Computer
Compaq Computer - Complaint
ROSWELL GA, GEORGIA -- Antonline is a company that you do not want to do business with. I bought a computer through another company but found out it was shipped from Antonline.
I decided to return the computer and purchase a different one, however, when I contacted Antonline they informed me I need to fill out a RMA form which would be reviewed within 24-48 hours. To my dismay 30 seconds after submitting the RMA form I went into my email and there was a note that indicated no RETURNS are allowed on computers. I think the rejection form
was triggered because I answered YES to was the seal broken on the box.
The return policy does not specifically state that you CANNOT EVER return a computer if the seal has been broken on the box. In other words if you order in my case a computer then you should not open the box.
This is what I received in Email from Antonline:
Unfortunately, products with customer caused item, packaging or accessory damage including manufacturer sealed broken OR that cannot be resold as new - exactly as you received the product are not eligible for return or refund. Packages returned without a valid RMA # on the shipping label will be refused.
I cannot believe this company is still in business with the horrible way that customers are treated.
Very Unhappy Customer
I decided to return the computer and purchase a different one, however, when I contacted Antonline they informed me I need to fill out a RMA form which would be reviewed within 24-48 hours. To my dismay 30 seconds after submitting the RMA form I went into my email and there was a note that indicated no RETURNS are allowed on computers. I think the rejection form
was triggered because I answered YES to was the seal broken on the box.
The return policy does not specifically state that you CANNOT EVER return a computer if the seal has been broken on the box. In other words if you order in my case a computer then you should not open the box.
This is what I received in Email from Antonline:
Unfortunately, products with customer caused item, packaging or accessory damage including manufacturer sealed broken OR that cannot be resold as new - exactly as you received the product are not eligible for return or refund. Packages returned without a valid RMA # on the shipping label will be refused.
I cannot believe this company is still in business with the horrible way that customers are treated.
Very Unhappy Customer
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