CVS Complaint - 3-4 days for 1 hour Photos
INDIAN TRAIL, NORTH CAROLINA -- I needed photos printed out so I went online to CVS's website. I uploaded all of my photos and printed out my confirmation that they would be ready at 3:41pm for pickup. I drove the 10 minutes up the street to CVS and was greeted at the photo counter by a CVS worker. I gave him my last name and he could not find my pictures. He then asked me if I wanted to pick them up here or have them shipped to me. I explained that I had done it online for pickup in the store at 3:41. He then explained to me that they were downloaded to a off site company in Atlanta and that I could pick them up in 3-4 days when they are shipped to the store via UPS. I asked if there was any way for him to download the pictures to his computer as he could see the order in his computer. He then explained that the only thing I could do is go back home and re-download the pictures and try again. So I drive the 10 minutes back home to grab the USB card and drive back to the store. Upon arriving there is no one in the photo area so I proceeded to use the kiosk. I insert the USB card and the kiosk cannot find it. I tried it a second time with the exact same luck it still couldn't see the USB card. Thoroughly frustrated at this time I leave CVS and drive 10 minutes down the street to Walgreen's. (That review to follow) As I sat down at the computer when I got home I went to CVS'S website but the only way for me to contact them is by phone or snail mail. No email address offered. I am not going to waste my time on hold for 10 minutes to talk to someone or waste a stamp writing a letter. I am however going to choose to do all of my printing at Walgreen's from now on.