A-1 Roofing and Siding Compliment - Great customer service is not dead

Review by RestaurantGuy on 2010-11-18
MATTHEWS, NORTH CAROLINA -- When I bought my house 3 years ago the inspector told me I would need a new roof in about 3 years. I saved money for the past 3 years to pay for it. About a month ago I syarted looking for someone to do the work. After narrowing down to 4 companies I had them all come out and give me estimates on a cost. Jim Higgins came out introduced himself and proceeded to measure my roof. Once he was done he explained everything on the proposal to me including the price of the roof and all of the extra things I could have done (ie archetectual roof, rain and ice barrier and so on) he explained that I didn't need the ice and rain barrier as we are in the south but he added it on there in case I wanted it as other companies also offered it. What he did next blew my mind. He thanked me for my time, shook my hand and said I hope we can do business together. He was the only one to not try to pressure me to sign right then and there. Last week I called him to set it up told him I wanted the normal roof, and the extra ridge vents. LAst night I got home around 11 pm from work and all of the material was sitting in my driveway. After I looked at the material I noticed that they had brought out the rain and ice barrier after I had told them I didn't want it. I called Jim immediately and left him a message. He called me back this morning and first apologized that he had failed to inform me that his crew would be here today instead of next week. He then told me that he felt there was one place on my roof that he felt really needed the ice and rain barrier and that they were going to put it on at no cost to me. He stated that it would help keep my roof lasting longer by having it in that one spot. That blew me away. The roofers showed up did the job in less than 5 hours. After they were done they even blew all of the leaves out of my gutters, off the patio and off the driveway for me. If you ever need your roof replaced and you are in the Greater Charlotte market call A-1 Roofing and siding. Impressed and blown away does not even begin to explain my feelings toward this company.
Comments:1 Replies - Latest reply on 2010-11-18
Posted by Anonymous on 2010-11-18:
That does sound like great customer service other companies can learn a thing or two from this one. (VH)

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