Charles Schwab Complaint - Errors and refusal to correct them

Review by dorie on 2005-03-20
THEY ARE NATION-WIDE -- I have had custodial accts with Schwab for my minor grandchildren for a long time; Schwab arbitrarily stopped reinvesting the dividends and just let them sit in the acct, drawing almost no interest. When I complained, they told me to get lost, refused to let me talk to anyone higher up and said flat out they would not do anything about it. Then their customer service person wrote that she would start reinvestment from this point, and never even did what she promised. I feel they should reimburse me for dividends lost and start reinvestment as they were instructed to do years ago. They keep losing customers and there is small wonder, with the way they treat them!

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