Bank of America Complaint - Hell
My husband and I tried to buy our first place this year. We found the perfect location, so that our kids would not have to change school, we loved the place, and the sellers were really willing to sell, so we got a very good deal. Or so we thought.
We started working numbers with bank of America.
I wish I would not have go there. Never. SUCH A MISTAKE. The 1st day, we went to our local agency, everyone was nice, and they put us on the phone with a loan officer. We got pre-approved in 1h, and were able to make an offer. We won it, and we got BOA's word that we would be closing 6 weeks later. Then, nothing happened for almost 3 weeks. Our contact vanished, we could not get hold on him by phone or email. We finally got a new loan officer to take care of the loan. She was really nice and quite efficient, but had to lend our case over to another officer, because they centralize mortgage. The new guy again doesn't answer his phone (even not answer to our lawyer or to the real estate agent), doesn't answer the emails. We reach his boss, who tells us 10 DAYS BEFORE CLOSING that the incompetent guy didn't look through our file but it seems we'll get rejected, based on an information they had SINCE DAY 1!!!! The client service is non existent, no one knows nothing, they just don't do their job. We are know 3 families in trouble because of a bunch of incompetent people. Unbelievable. NEVER GO TO BANK OF AMERICA TO GET A MORTGAGE!!!
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