AAA - Sandhill Village Complaint - Beware of Services you do not need.
COLUMBIA, SOUTH CAROLINA -- Last month I dropped my 2008 Hyundai Sonata off for an oil change at The AAA auto center at Sandhill Village in Columbia SC. I work at the village, so it is easy having my car serviced with this AAA.
At lunch, I returned to pick up my car and was told that one of the service advisors wanted to speak with me. He sat down with me and started to go over services that my car need.
Coolant Flush and Fill (My PH was beyond the freezing/ boiling point)
Fuel Injection Service (He showed me a dirty c tip that was covered with grease)
Transmission Service (He showed me a dirty brown speck on a booklet)
New battery (My battery was rated at 600 CCA, but was now only 525 CCA)
Power Steering replacement (Again he showed me a dirty brown speck on a booklet)
He then asked me if I wanted to take care of these services today at a total cost of $645.00.
My 2008 Hyundai Sonata is just under 3 years old with only 28000 miles on it, so I declined.
This horse and pony show took 15 minutes so I missed my lunch. As I was checking out, I overheard the manager asking his service advisor if he had gotten anywhere with this (In other work was he able to rip me off for $645.00 on services that I did not need.
When I got home, I opened my service manual and this is what I found for scheduled service for my 2008 Hyundai Sonata with 28000 miles:
Oil Change every 5K
Transmission Service at 90k – Hyundai uses a fluid that last for 90K
Flush Cooling System at 120K – Again Hyundai uses a fluid that last that long.
Brake Fluid a 120K
Power Steering fluid – No need to change
Fuel injection Service – Not needed unless engine is running poorly. (My engine runs new)
Battery – When it stops charging or about every 6 years to be on the safe side.
Also, I did find my tire were at 25 so they need air. After all that, they missed filling my tires to 30.
If I did indeed need the service that AAA suggested, the price of $645 was higher than what I would have had to pay at my dealership. And there I would have had a certified trained Hyundai technician, not some kid that look like he was right out of high school, doing these repairs. I will not be coming back AAA for service or renewing my membership. It is not the same AAA that I remember 25 years ago.
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