McDonald's Corporation Informative - One In A Million - Franchising...
I am a current employee of the McDonald's corporation and currently work as a "Swing Manager" at a local McDonald's in upstate NY. (A Swing Manager is just a shift manager) I'm sure upon entering this it will just become one in a million, seeing as McDonald's is the second most "commented" corporation on this site, which does not surprise me. Let's be honest and get two facts straight first.
Number 1: McDonald's is franchised
What does that mean? There are owners within the corporation who control on a few stores and then report to supervisors, who reports to area reps, who report to the corporate aspect of McDonald's.
Now some of you out there, may be doubting my all knowing McDonald's factoids, but I dare you to go to a local McDonald's and ask for the store manager who can give you the number of the store supervisor, and upon speaking with an actual supervisor, ask for the number of their area rep)
Sure it's a long line of lanky-s and who-dads, but did you honestly think it operated so simply? okay, moving on..
Number 2: "It's all in the fine print"
What I mean by Number 2, "It's All In the Fine Print", is that upon quickly glancing through several "complaints" these are easy fixes, at the end of all the commercials, it says, "at participating locations only" or "while supplies last" or "individual locations may vary"
Also, McDonald's does not serve breakfast all day/ nite, plain and simple, they just don't, it would be a pain in the u- know- what, to cook breakfast meats and make eggs, and make lunch meats-- it's not a complimentary system when combining breakfast and lunch.
As I explained before, the whole McDonald's franchised- thing. Very few, "crew members" ( ie basic employee) know exact McDonald's "going's ons" like where "they" are building a new McDonald's or where happy meal toys are made.
**This type of information is not shared with "crew members" unless it is happening specifically in their franchise or if there is a national promotion ex. McRib, or a special event, like Monopoly.
Obviously, I haven't worked at McDonald's my entire life, but before I worked at McDonald's I was a customer of McDonald's.
I have to say though, some of these complaints are legitimate, ex. finding inanimate objects in food, or bugs in drinks, things like that are clearly sanitation issues at those specific locations, and I can ensure "you" (whoever reads this) that not all McDonald's are operated that poorly. Honestly, if I'd had an experience equal to that, I would never want to look at another McDonald's ever. Other complaints, such as, getting a cheeseburger with pickle when asking for no pickle, again, sadly, you just received a daft order taker, sorry. I'll explain..
When you walk up to the front register there is a person pushing buttons on a computer screen that is connected to a computer screen in the back the "grill area" where the food is made, that tells that food makers what to make, and to put or what not to put on the sandwiches.
The same thing happens when you pull up to the speaker in the drive-thru, it is distinctly TWO different people that take the order and make the order. and without going back to complain about how your food was made, that specific McDonald's may never change training processes or fire that rude person that ignored you when you asked for, "no tomato".
P. S--> If you're so curious ask to speak with the store manager and set up a date to get a store wide tour, and ask sanitation ( ie cleanliness) questions and ask why they don't serve breakfast all day, or what the register looks like from an employee's position.
Please, if you have any more questions comment this post, with your e-mail address and I will answer, to the best of my knowledge, any and all questions you have.
P. P.S--> For more information check out Mcdonalds.com, if you have a receipt and recently received an incorrect order please let that location know, so they can correct the situation.
Love and Gagas fellow blabbers,
(Disclaimer: This was meant to be a helpful and informational post, please keep it informative)