Acer E-Machines Complaint - Beware of warranty restrictions
I recently bought an Acer E-Machines net-book to help my daughter with her exams. It packed up only after a couple of months - the screen started to flicker and eventually fail completely. It was sent back for repair under warranty - but then received a letter from Acer asking for nearly £100 to fix it. When I queried this I was told that certain hardware elements are not covered by the warranty, and this includes the screen.
So, I'm now £200 out of pocket for the original purchase from Tesco Direct, my daughter has lost the use of the net-book and I can't afford the repair - and to add insult to injury they want me to pay for the cost of returning the faulty machine to me.
I would warn anyone considering an Acer E-Machine product to tread carefully. They are comparatively cheap - but in my opinion, as an organization completely void of scruples (let alone customer care or after sales assistance.