Mitsubishi Complaint - Lamp, Lamp, Lamp, Circuit Board, Lamp, Lamp, Lamp and the next repair is???
Mitsubishi WD-52525 DLP Projection Television Purchased 12/11/2004 $3,299.99
This letter was received via email from Mitsubishi after we replaced our SIXTH LAMP in the FIVE+ YEARS we have had our television; PLUS the circuit board just over a year ago. The television had a NEW GENUINE MITSUBISHI LAMP placed in it 3 months ago, the lamp light began flicking again and now all the unit does is BUZZ when plugged in, just as it did last year when the circuit board went out.
"We do not have an exact lifetime on how long lamps should last. It was depends on the environment, how long the TV is turned off and on, how long you watch the set, its various issues that can affect the life of a lamp. We also suggest that customer do not purchase lamps from other retailers since we do not know if they are genuine Mitsubishi lamps, or how long they have stored those lamps in their storage and collect dust.
I am still waiting for repair invoices, you can fax the lamp invoices but they are not repairs like I've mentioned before.
You also mentioned in your last email regarding the TV no longer being made, every year we come out w/ new TV models so we stopped making your
TV model over 5 yrs ago."
Consumer Relations Advisor
Mitsubishi Digital Electronics America, Inc."
MY RESPONSE TO MITSUBISHI -
Information and the FIVE repair orders were forwarded, as requested, to your email. Please advise as to whether or not the "genuine" Mitsubishi circuit board replaced on July 24, 2009, by the genuine authorized Mitsubishi service center should have gone out in 13 months, along with another (the 6th) "genuine Mitsubishi lamp." In reference to your comments below, how long do you allow your genuine Mitsubishi parts to collect dust? It seems their shelf life is longer than their operating life...at $229.00 per lamp having to replace 1-2 annually, maybe we should have tried a generic? The lamps are considered a repair when your "genuine Mitsubishi Customer Service Representative" discussed lamp-life of 2+ years with normal usage and replacement prior to our purchasing this celebrated model when I called to ask questions about the lamps, their cost and the expected usage to see if your television was worth our financial investment. The television your celebrated model replaced had incurred less than $500.00 worth of repairs in 21 years...that's what I consider a good television. Your company will not receive superior references or follow-up purchases in the future, no matter the model, from our household; nor from our son and the company he represents when selling televisions. He has "personal" experience with what has happened in his home to base his selling information when speaking to consumers. Unfortunately, he was so taken by this television when he recommended it to us due to how it was "supposed" to perform, we were sold once reassurances were received from your CSR as mentioned above, and made the investment purchase.
By using the wording "various issues that can affect the life of a lamp," are you insinuating that we did not operate the television according to the instructions in your "Owner's Guide?" It was read, discussed and sits on the shelf in plain sight below the television. This is a household of mature adults spending 3-5 hours or less watching television daily...not a bunch of screaming banshees.
If Mitsubishi does not plan to cover this repair service and warrant it, then please advise so another unit from a different manufacturer (Sony, Samsung) may be obtained during the holiday sales for electronics values we have been researching. We could have almost purchased a new flat screen by now due to all the repairs on your once celebrated DLP model, it has definitely not stood the quality test of time.
NOTE FOR THOSE POSTING ON THIS FORUM: For those of you who have only had to replace 1-2 lamps, think about how we feel after SIX in less than SIX years!
SIX Genuine Mitsubishi Lamps -$229.00 Each ($1,374.00)
Circuit Board Replacement - $468.29
ORIGINAL COST OF PRODUCT: $3,299.99
DAYS WITHOUT USE OF PRODUCT - 100+