Tree Classics Complaint - Support Disappointment
BARRINGTON, ILLINOIS -- My complaint is admittedly a small one, but I was nonetheless surprised at it, and thought the info might be helpful to others.
I purchased a 12 Ft. Barrington Fraser Fir with Multi Color Lights back in 2004, and have made that our home's tree for the past seven years. Although kind of a challenge to set up, the tree looks downright spectacular when its up, decorated and lit.
Every year, I have had to replace several bulbs, but I don't think that's anything big. Last year, however, one entire 50-bulb string (located near the very top of the tree, of course) went out, and left a "hole" in the lighting of the tree. I checked every bulb, replaced the fuses, etc., all to no avail, so I decided to just put a replacement strand of lights on and be done with it.
Imagine my surprise when Customer Service informed me that they don't have any bulbs, or strings of bulbs, or any other solutions for my problem. The best that they could do was to suggest that I go to WalMart and buy some bulbs there. You would think that if they warranty the frame for ten years, that they would at least keep replacement lights available for that time as well.
Like I said at the outset, it's a small complaint, but something that prospective buyers should be aware of as a possible indication of their overall service philosophy.