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Greenfeet.com Compliment - Really great company

Review by momsey on 2010-11-19
I've been shopping at greenfeet.com for several years. They have all sorts of neat and eco-friendly stuff on their site. Everything from baby soap to jewelry to household decor.

This past week, I placed an order. I meant to add one small item, and since right now they offer free shipping on orders over $50, I didn't want to order the one item separately. So I called as soon as I realized my mistake (within minutes) and spoke to a nice young man who very happily added the one item to my order.

Yesterday, I got an email from the SAME GUY who took my add-on order over the phone. He said they had no trouble charging my card for the original order but the add-on item didn't go through. The email was very obviously personally written and not automated. I ended up calling and speaking to someone and working it out, and the young lady I talked to was very friendly and personable and even talked about how she also ordered one of the things I ordered and how excited she was to get it.

I have always been happy with their products, but with this order, I realize just what a great company they are. They really take care of the customer!

Check 'em out!!!
Company Response on 11/19/2010:
*Blush* Thank you so much for the kind words! The pleasure is certainly ours and double thank you for your continued business.

The Greenfeet Ambassadors of Customer Happiness are grinning from ear to ear and we do hope we'll have the pleasure of seeing you again!

Valerie
President
http://www.greenfeet.com
Comments:2 Replies - Latest reply on 2010-11-20
Posted by Venice09 on 2010-11-19:
Customer service is so important to me. I'll have to check this out. I'm glad they came through for you. Things like this could easily go the other way in the wrong hands.
Posted by Alain on 2010-11-20:
A compliment AND a company response? Damn, I don't think I've ever seen this before. This shows good customer service and speaks well for Greenfeet! Nice review, Momsey, and pleasant surprise, Greenfeet.com! I, too, will check out these folks!

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