Fifth Third Bank Complaint - Unethical Practices
I paid off my car loan in Sept., mailed in payment with last coupon. Big thank you on back of payment book. All payments were early. in Nov. I received a call for a collection agency telling my car would be repossessed if payment not received. I immediately called to see if problem with last payment and was informed they do not include the last payment in the book they send you a final payment notice. There is nothing in your loan information stating this and I did not receive any notice last month. Their explanation is you might be late or miss a payment and the last coupon would be wrong. They couldn't give me a pay off or any fees they would charge me. I have had many loans in the past and have a FICA score to be envied now I have to try and straighten this all out. They apologized and agreed we had never been late and were sorry for the confusion. I would imagine a lot of people are being charged late fees or worse with this type of practice. They couldn't take a payment with a credit or debit card when I talked to them.