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Fifth Third Bank Complaint - Unethical Practices - Car Loan
Car Loan - Complaint
I paid off my car loan in Sept., mailed in payment with last coupon. Big thank you on back of payment book. All payments were early. in Nov. I received a call for a collection agency telling my car would be repossessed if payment not received. I immediately called to see if problem with last payment and was informed they do not include the last payment in the book they send you a final payment notice. There is nothing in your loan information stating this and I did not receive any notice last month. Their explanation is you might be late or miss a payment and the last coupon would be wrong. They couldn't give me a pay off or any fees they would charge me. I have had many loans in the past and have a FICA score to be envied now I have to try and straighten this all out. They apologized and agreed we had never been late and were sorry for the confusion. I would imagine a lot of people are being charged late fees or worse with this type of practice. They couldn't take a payment with a credit or debit card when I talked to them.
Comments:
Posted by momsey on 2010-11-19:
That stinks. Why didn't they send in your final payment notice if you mailed in your last coupon? At leat they were sorry and hopefully it will be worked out.
Posted by trmn8r on 2010-11-19:
The question is why you didn't get the last month's notice. They should put a notice in the payment book so that you kniw what to expect. If you had a perfect record, I hope they will consider doing everything they can to make this right.
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