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SEARS- Repair Service Complaint - Sears Screwed Me Too!

Review by rdwolf5 on 2010-11-19
NEW JERSEY -- OMG- I had the exact same experience as Bob M. today. 2 weeks ago Sears scheduled a repair for my dishwasher. I took the day off and received an automated message in the morning that they would arrive between 8am-12pm. At 10:40 they called to say they were overbooked and now I have to wait until December 7th. This is the 2nd repair to the same machine with the same people canceling more than once. If they cancel again I am going to drag the dirty machine back to the store and demand my money back!

Maybe causing a scene will get their attention. Hey SEARS- people are out of work! Hire somebody to repair your stinkin" dishwashers! NEVER AGAIN!
Comments:1 Replies - Latest reply on 2010-11-20
Posted by SearsCare on 2010-11-20:
Dear rdwolf5,

I found your post here and I wanted to reach out to offer assistance. I'm so sorry to hear of your dishwasher failing and the frustration & stress caused by your repair appointment. We do value your time and I know we've let you down & beyond inconvenienced you. I agree that in a tough economic climate, time off work is difficult and it is unacceptable to reschedule customers at the last minute. My name is Scott and I'm part of the Sears Social Media Support Team within corporate; we'd like to help. At your convenience please contact my office via email at smsupport@searshc.com so that we can assist with resolving this issue. Please provide us a contact number and the phone number the dishwasher was purchased under and we will call you at your convenience. In addition, include your screen name (rdwolf5) in the email so we can reference to your case.

Thank you,

Scott J.
Social Media Support Team

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