JetBlue Complaint - JetBlue ticket/check-in agents downright abusive
I was checking in the airport on a vacation back from California with a friend. I went to the desk to fill out my luggage tags, etc. the woman behind the desk did not greet me or anything and the first thing she said to me was "hurry up" in regards to my filling out my luggage tags. I wrote out my luggage tags as fast as I knew how to do. but nevertheless by the time I was done she was absolutely irate with me over how long it took (which was a maximum of 5 minutes) and was yelling at me (i hadn't said a word to her up to that point, as I was just trying to fill out my tags as fast as possible).
it was at that point that my friend appeared beside me, after checking her own bags in at another desk. she firmly but calmly said to the woman behind the counter "please have some patience." that was when the woman really went off and ranted to my friend (as if I were not there) that I was holding up the line and continued with a few dehumanizing slurs about me. I was on the verge of tears and she continued to scream, "you'd better learn some manners missy," (and that's the nice version of what she really said) while another desk agent had come over and said I was lucky I wasn't being arrested (don't you have to do something illegal in order to be arrested? I didn't know taking longer than ideal to fill out luggage tags fell into that category. is being on the verge of tears, almost shaking, while someone who's supposed to be attending to customer service is screaming in your face when you've done nothing to provoke them?). at that point my friend and I just walked away, severely shaken, but knowing that we were being the bigger people there.
when I mentioned the incident to family members when I got home, they agreed on the notion that these two people were just plain bullies and on a huge power trip, and that they probably saw me and my friend as very easy targets, as we're both timid, soft-spoken twentysomething women who look years younger than our ages (in other words, not high-powered world travellers).
needless to say, my friend and I will never be travelling Jetblue again.