Pep Boys Complaint - Very Sad to Say but this was a horrible experience
WILKES BARRE, PENNSYLVANIA -- Paid these guys a hell of a lot of money for some really bad service, one of the tires they gave me had a wire sticking out of it, they were trying to charge me for it and say it was my fault and that I had driven over some wire on the road. I told them that inside the construction of a wheel, there is wire that is used to strengthen the rubber, and that this was protruding from a faulty tire. The idiot mechanic grabs a pair of pliers and pulls me in the back to show me how he is now going to extract this piece of wire.
He pulls and pulls and pulls, much more than the common moron would have needed to before realizing that the wire was part of the tire. This is a prime example of what happened to me over the duration of my dealings with Pep Boys, I ended up getting a nice scratch on my car and an ignored complaint letter was sent to the manager. I vow never to enter that store again other than to take a really nice big dump it their toilet and not flush.
More Reviews on Pep Boys: