Ashley Furniture Complaint - Crap! - Durapella sofa and loveseat
MATTYDALE, NEW YORK -- I bought the matching sofa and loveseat from Ashley furniture last year. Spent $1700 cash. And also bought the "protection plan". That was just a joke. We sit in the loveseat daily, but hardly ever use the couch, and after having them for about 9 months we saw cushion stuffing everywhere. We flipped the loveseat up and the reclining mechanism goes right into the cushion! We called Ashley and they told us to call the company that handles the protection plan. After describing the issue to them, they said we had to call Ashley back, as it was a Manufacture problem. We called Ashley back, and they sent someone out to look at it. When he got here he said himself that he can replace the cushion but IT WILL HAPPEN AGAIN. It is the way it was made! Now it has been 3 months and we have not heard back from them about "fixing" it, or putting the band-aid on it, as I would call it.
Do not buy this sofa/loveseat, and do not do business with Ashley furniture!!!!!!!!!!!!!!