Ashley Furniture Complaint - Very Bad Customer Service, and no knowledge in work ethics
The customer service I received during my shopping at Ashley's in Richmond has been a roller coaster ride. Their work ethics and knowledge on company procedures need some major fixing and training. Customer that spend their hard earn money especially Soldiers at a business or company expect to be treated with the up-most respect as a customer, cause after all we are putting money in the business and in the sale person for their assistant. But after going through what I just went through these past 6 days with this company, will guarantee me that I will never again nor will I'll let friends and family buy from this store again. I had purchased a 6 pc dining set and when it was delivered, it came with broken bolts mounted on the table preventing it from being put together. The delivery personnel took it back and gave us a number to call, and that's when the headache began. After calling countless of times and calling back to store, speaking to Ass. Manager, Supervisors, Floor Managers, and at the end e-mailing the owner which to this day no respond, nothing was accomplished and still have no clue whether or not this table issue ever gotten resolved. So here I sit in my home with chairs and center poll and no table for my family. And oh by the way it was purchased cashed. So I ask myself, where is the customer respect, customer service and customer satisfaction. Where will my family eat this Thanksgiving, being that we have no table. One unsatisfied and very up-set Soldier!!!!!!!