Pella Windows Complaint - Pella Shmella !!! - Replacement Vinyl Windows
RICHMOND, VIRGINIA -- After much shopping and deliberation we decided to go with Pella to install our 7 replacement windows.
The sales person Dave Duncan came over and discussed the 36 month interest free credit line available; we were pleased and proceeded to order.
He said that we could custom order the grids because the windows were being made for us. We requested "No grids" in the 2 large picture windows. Of course the day they came...they were NOT grid-less. Evidently, he didn't make notes of our preference. When I called Steve Marsh (the project manager) that came out to measure before the windows were made, he said it was not his problem and that I should take it up with Dave. So after being bopped around with little to no communication and definitely no sign of anyone trying to work with me I started calling the head of the Va. regional Distribution Center, Patrick O'Toole. AFTER SEVERAL MESSAGES WERE LEFT...STILL NO COMMUNICATION.
At this point it is obvious to me that this company is resting on "old laurels" and now that they have all of our money they could care less.
In addition to the order mistake, the installation was poor and shoddy and I have to hire some one to help me make it right. Not one person has called to check on satisfaction or bothered to inspect the job at all.
BEWARE YOU HAVE BEEN FOREWARNED>>>>>>