Starbucks Complaint - Loud! Starbucks Does Not Get It.
Unbelievable. Usually when you ask to have the music level lowered so you can carry on a conversation it is at least mockingly attempted. This is unfortunately a regularly request because it is always to loud. Last night I was told I was the only one who complained, well one other guy she says. She went on to tell me the music was part of the atmosphere and she could not do any thing about it. Again unbelievable. And she did nothing. Others have at least from time to time lowered the volume while I or friends were there. Not her. I have asked others if it is just me or is the music to loud. The usual response is, what? Exactly.
Once when I asked one of the servers if she could turn the music down she said what twice. I raised my voice to an almost yelling volume and said exactly!
So you might say these folks just work here. So I tried to convey my take on the volume to there district manager, Kelly I believe was her name. Unfortunately she went on and on about this and that and had no desire to even attempt change.
Now here is an interesting little note. Once the district manager was having a meeting at the Benton store. Wow it was quiet. Once the meeting was over guess what, yep, they turned the music back up to the same horrible level. Guess they are the only one who need to communicate or do any thing productive while in a Starbucks store.
So now you are going to say why don't you contact Starbucks corporate and tell them your opinion of the noise level. Been there done that to. First responses from Arron the customer service representative was all of the why we can not do things. Not one, we will figure out a way to monitor the decibel level, figure a way to control each speaker for a balanced level, not one we will set up a standard operating procedure for managers to ensure the sound levels do not impede a conversation, or a level where you do not have to yell. No not one positive though or suggestion, not even a possible survey.
If any one a coffee shop closer to me I would go there and tell all my friends about it. I am even considering going to the Carls Junior across the way. No loud music there. The only thing, and I mean the only thing that puts me back through those doors is the friendships I have made there.
Oh and now they are considering alcohol. No wait I guess that might work. I guess you need loud music when you are drunk.