Secure Horizons Complaint - Secure Horizons Dental Rider Scam
A few weeks ago, we received a letter from Secure Horizons claiming that my elderly mother owes $528.00 in premiums. The letter did not state what the premiums were for. As I have medical POA, I called the company immediately upon receipt of the letter in an attempt to resolve the matter. I was told by the customer service representative that even though we had cancelled my mother's Dental Gold Plan almost 2 years ago, we are still responsible to pay the $32 monthly premium even though she had not received any dental services. In other words, they are refusing to release my mother from the plan even though she no longer wishes to continue her dental insurance! Secure Horizons claims they had never received any cancellation request from us, which is untrue. When I asked why they took almost 2 years to bill us for the $528 instead of issuing a cancellation notice, the customer service representative couldn't answer me, but instead responded by screaming. I also explained to the representative that since we didn't utilize their services, we owe them nothing. I further requested that they stop harassing my mother with phone calls and letters as their claims are unfounded.
Any other reputable insurance company would have sent a notice of cancellation long before this point, instead of trying to bill my mother retroactively for services never rendered.
Hopefully, "Secure" Horizons will heed my request to stop their harassment and shakedown tactics as they have no basis for their claim. According to some other info I found on the net, Secure Horizons has contacted over 40,000 members using similar strong-arm tactics.
Since this matter is still ongoing, I will update periodically with details.
In the meantime, seniors beware of this company. If this happens to you, fight them tooth and nail.
Update 7/21/11: Customer service was informed over 3 yrs ago. both verbally and in writing of our intent to cancel the rider. A cust. svc. rep. told me the only way you can stop these letter is to make the payments. My written requests have been totally ignored. This is clearly harassment!