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Toshiba Amer Info Systems Inc Complaint - Toshib Laptop Is Junk & Warranty Is The Same - Tosiba Satelite Laptop M645
Tosiba Satelite Laptop M645 - Complaint
FRANKLIN, INDIANA -- My husband bought me a Toshiba laptop Sept. 24, 2010. It just kept shutting down for no reason. Called HH GREGG, they said it was 2 days past my 2 wks, I would have to call Toshiba, called them, re-installed Windows per their instructions. Still not working correctly. Called them again, sent it to Toshiba repair depot, got it back, it still not working correctly, gets very hot, this time they had me send it to Nexi-core, they still have it, say they can't find anything wrong per Toshiba specs. I told them I don't want it back until they find out what is wrong with it, or they send me another one. It's been almost 2 months since purchasing this laptop, haven't been able to use it. The whole time I had it, (wow a few days) it has been either in repair or on the road being shipped. Nexi-core/care not sure, said that there is nothing they can do. I called Toshiba, talked to a CASE Manger...Brittany. Said they will not replace it, or give me my money back said they don't do that. I asked to talk to her boss, she said she doesn't have one, I asked her if she owned the company, she said no, I said well then you have a boss. Ask her for corporate phone number, said she didn't have it, wouldn't give me her last name or anything else. I don't want this piece of junk back, it is a lemon, it should have not left the company, it could not have passed or been inspected. I am very upset, this was my Birthday present, and haven't been able to use it. I called them within 30 days, and they refuse to give me my money back or replace it. What is wrong with these companies that they do not stand by their word that you hear while waiting on the phone that you are a valued customer. Something needs to be done, I'm out a lot of money, no computer, and I will never purchase another anything Toshiba ever again! I'm sick and tired of these companies making sells, and money, and we as the consumers are out the money. Come on 2 weeks, now it's going on 60 days, I'm sure they will mess around until my warranty is up.
My anniversary in the Smokey Mts.
Comments:
Posted by leet60 on 2010-11-20:
The laptop is shutting down due to overheating. The CPU on Toshiba laptops are cooled by a "radiator" type device with small cooling fans on each end to force air through the radiator keeping the CPU cool. As with all electronic devices the vents attract dust and become clogged.
If you look at the airvents that you can view on the case itself (likely on the bottom) you can check for dust collection there and try to clean it with compressed air sold for this purpose.
The design of the CPU cooler for Toshiba laptops is a poor one and you likely have some dust collected internally that you will not be able to access for cleaning.
The fact that the air vents are on the bottom of the unit promotes overheating in my opinion. You may want to look at a laptop cooling unit. You can find some excellent ones at www.antec.com
If you look at the airvents that you can view on the case itself (likely on the bottom) you can check for dust collection there and try to clean it with compressed air sold for this purpose.
The design of the CPU cooler for Toshiba laptops is a poor one and you likely have some dust collected internally that you will not be able to access for cleaning.
The fact that the air vents are on the bottom of the unit promotes overheating in my opinion. You may want to look at a laptop cooling unit. You can find some excellent ones at www.antec.com
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