FRANKLIN, INDIANA -- My husband bought me a Toshiba laptop Sept. 24, 2010. It just kept shutting down for no reason. Called HH GREGG, they said it was 2 days past my 2 wks, I would have to call Toshiba, called them, re-installed Windows per their instructions. Still not working correctly. Called them again, sent it to Toshiba repair depot, got it back, it still not working correctly, gets very hot, this time they had me send it to Nexi-core, they still have it, say they can't find anything wrong per Toshiba specs. I told them I don't want it back until they find out what is wrong with it, or they send me another one. It's been almost 2 months since purchasing this laptop, haven't been able to use it. The whole time I had it, (wow a few days) it has been either in repair or on the road being shipped. Nexi-core/care not sure, said that there is nothing they can do. I called Toshiba, talked to a CASE Manger...Brittany. Said they will not replace it, or give me my money back said they don't do that. I asked to talk to her boss, she said she doesn't have one, I asked her if she owned the company, she said no, I said well then you have a boss. Ask her for corporate phone number, said she didn't have it, wouldn't give me her last name or anything else. I don't want this piece of junk back, it is a lemon, it should have not left the company, it could not have passed or been inspected. I am very upset, this was my Birthday present, and haven't been able to use it. I called them within 30 days, and they refuse to give me my money back or replace it. What is wrong with these companies that they do not stand by their word that you hear while waiting on the phone that you are a valued customer. Something needs to be done, I'm out a lot of money, no computer, and I will never purchase another anything Toshiba ever again! I'm sick and tired of these companies making sells, and money, and we as the consumers are out the money. Come on 2 weeks, now it's going on 60 days, I'm sure they will mess around until my warranty is up.