Lake Manawa Nissan Complaint - They Lied To Me To Get Me In The Door
I called them from Lincoln to see if they had the car I wanted. They said they did and quoted a price $2,000 dollars higher than all competitors. I asked them why and they said it was because of their OPTIONAL protection package (Scotch-guarding, wax, etc for $1,995) was figured into that price. They assured me the protection package was OPTIONAL and quoted me a price without the protection package that was the same as every other dealer's MSRP sticker price. Because they assured me the protection plan was optional, I made a 75 mile trip to buy one of their vehicles. When I got to the dealership I made an offer to buy for FULL MSRP! Then, half way through the buying process, a sales manager came over and told me that I could have any other car on the lot I wanted at MSRP, but the $2,000 protection plan was mandatory on the vehicle I wanted and that vehicle only. Of course, I walked out.
The out of town trip and the time I spent at the dealer totaled about 8 hours of my life I'll never get back. If they had not lied to me on the phone, I never would have made the trip. I guess they thought I would be stupider in person that I was on the phone. It's pretty bad when you are sitting there with your check book out getting ready to pay for a vehicle in full at MSRP and you still can't drive the thing home.
Ghetto location, dishonest staff and management, and $2000 mandatory optional protection packages that only apply to the vehicle you are trying to buy. In short, the worst car dealership I have ever been to. Do not risk buying here. Something tells me if I had bought from them I would have regretted it later.