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Paris Luxe Apt Complaint - Terrible Customer Service from Paris Luxe Apt

Review by Nikki in New York on 2010-11-20
NEW YORK, NEW YORK -- I contacted Paris Luxe Apt through their contact form on their website. Then received an email from a manager director of Paris Luxe reprimanding me for using the contact form. Apparently the contact form is only to ask Paris questions not questions about their tours - which by the way have no prices listed next to them. I responded then the contact form should be removed from the website if they don't want people using it and I also responded that I did not appreciate her inappropriate emails and the customer service I received was unprofessional. I considered reporting this agency to the Better Business Bureau ( especially when I was told "IT WOULD BE BEST IF YOU WORK WITH ANOTHER AGENCY" but reconsidered. Why file a complaint against an entire organization because of unprofessional and what I felt was - bad behavior of ONE PERSON ?

I found the behavior of one particular managing director to be highly inappropriate and unprofessional. I am expressing my 5th amendment right to this posting and I have all the emails from both Paris Luxe and myself to corroborate everything said.

I can however recommend COBBLESTAY and HOMEAWAY.

Especially HOMEAWAY because the rental prices for Paris Apartments will be a lot more afforadable because your dealing with the owners of the property directly.

Good Luck Travelers
Comments:1 Replies - Latest reply on 2011-08-05
Posted by Paris Luxe Management on 2011-08-05:
Unfortunately, this individual didn't know the difference between a question page and a legitimate request for Paris apartment booking. Please note that this guest has NEVER been a Paris Luxe guest or has ever stayed in any of our properties. She was simply a person confused about how to ask a concierge questions. Ironically, she later contacted us to apologize.

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