Run from the Whirlpool Duets
2008 Whirlpool Duet Washer - Complaint
I am just getting started in this whole scam and I am already at my boiling point. When I purchased the Duet set in 2008 the salesman told me how great they were and how you could wash 14 pairs of jeans and a ton of towels and to load it full and it would save you a ton of water. Problem was he never offered an extended warranty, never even mentioned it. Now I am having the same problem with the bearings and the basket. So I now have a two year old machine that cost me over $2400 with the bottom drawers and the Whirlpool recommended repair guy comes out and listens to the washer run for 10 seconds, proceeds to charge me $129 for the trip and tells me I have to order two parts from Whirlpool for a total of over $900! But here's the good news, they won't charge me any more to install the parts and THEN I can purchase an extended warranty thru the repair company at a much higher price than what I could have got thru the dealer at the time of purchase HAD THEY EVEN OFFERED IT TO ME! I am considering legal action and will start with the place I purchased the set and then to Whirlpool. Has anybody had any success with dealing with Whirlpool on this matter? I know, stupid question but I am ready to explode!