GetConnected Informative - GetConnected doesn't get you Connected to Your Loved One!
SANDIEGO, CALIFORNIA -- I have a loved one in a Detention Center in OK. Today, in trying to arrange phone calls between the two of us, I contacted a company by the name of GetConnected by phone. This call to them was to inquire about how their services worked.
I told the woman I talked to that I might just go ahead and sign up online if I decided to use the service. She urged me to go ahead and sign up right then and assured me this would facilitate the usage almost immediately. We talked a little further, and then she told me there would be set up fees of $12, (plus some cents), in addition to the basic monthly charge of $19.99, to which I said was unacceptable and wanted to cancel the order right then. The main reason why is that she didn't tell me about the additional fees until after I'd given her my debit acct. number. At the point I was backing out of the order, she suddenly disconnected from me without saying anything, and a man came on instead and began talking to me, and reassuring me that the service would work just as he said, although there would be the extra set up fees like the woman told me previously. He told me that all I had to do was give the facility the number they would call me with, and then I should give that also to my loved one, and then he could dial it, and it would transfer to my home number. I then asked what if the facility phone services don't permit, or work on the GetConnected system, and he said there should be no problem, but there was! By tonight when my relative tried to call the number I gave to a deputy at that facility, it wouldn't go through. I then called a deputy on the phone and was told that only collect calls and phone cards are permissible. I was never told by either GetConnected Rep that another company would be involved, asking for my credit card number and setting up yet another account,(another $14.95 for starters), in addition to the GetConnected acct.
My debit card has been charged $33, which I have a feeling I may never get back, unless I did get a speedy refund, which I doubt will happen.
Ok, the bottomline here is that GetConnected's terms of service do state that it was supposed to be my responsiblity to find out if my relative's facility had special rules, which of course they did. But please keep in mind that I was not told this during the phone converstation with the GetConnected's rep, (either one of them), and was given no time to go back and read the terms of service before initiating this account with them. In fact, I was hustled through this entire process, thinking back with hindsight. I have a feling I've been scammed. When I tried to call the company back, there was no answer, just a voice mail to leave a message.
Since I had been urged on the phone to go ahead and sign up, I SHOULD HAVE been informed to check with the facility FIRST to see what rules were involved about outgoing calls from inmates, as well as the basic terms of service about their non-refundable policies in such cases, but I was not! I feel this was deliberate and premeditated on GetConnected's part without a doubt!
Now, after checking online, I find that other consumers are having the same problem with not only GetConnected, but Evercom, and a few other similar services. I personally feel these particular companies have been ripping people off, just because they can and no one has complained loud enough or had legal help or wherewithal to combat these crooks, and I don't know how these companies get away with what they're doing basically robbing people intentionally and never refunding monies. So, my question is, what are the chances of a long over due class action lawsuit against one or more of these small, rip off phone companies? I will be the first to sign up.
Finally, if they or anyone else tries to tell you the advertising on GetConnected's website is clear, complete, and easily understood, they are flat out lying. It would take an attorney an hour to wade through this and even then, there would still be pieces missing that aren't included in the website's explanation of their services. You'll only find that out when you try to receive a call from your relative at the correctional facility.