Comfort Inns, Suites & Hotels Complaint - Beware!!!
HOUSTON, TEXAS -- My son was staying at the Comfort Suites on Clay Road in Houston, Texas. He is 8 years old. He was staying with his ball team. I was 120 miles away. Another "guest" came out of his hotel room and put both of his hands on my son and shook him. After many phone calls and calls to their "service" desk the manage finally called me. He finally said he would ask the man to leave and if he wouldn't leave the police would excort him out. This never occurred. I was also told that the video tape would be pulled--never happened. Other team mates saw this occur, but nothing was done. I was told the next morning that nothing could be done. I was told that there is no policy against this. I called the 1888 number and you get a report that will be handled in 7-10 days. I can't get the mans name to file a report because that is prividged information. So the next time you make too much noise don't worry they can't kick you out!!