America Online Complaint - America Online's Federal Violation
CHITTENANGO, NEW YORK -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
Hello: I am a duly Licensed Amateur Radio Operator with a license that was issued to me by the Federal Communications Commission.
I previously used my call sign on AOL for many years. I still use it on the Internet as tells others that I am a Amateur Radio Operator.
My problem is this. America Online is saying that they own all of the screen names on their service. I wanted to cancel my membership on their 'paid' service and keep the ID (N2UUT) to be used on their free Instant Messaging program. I have alot of clients that contact me that way for service calls as I run a small business in Chittenango,NY. AOL also says that if I cancel my 'paid' sevice, the ID cannot be used by anyone for a period of six months. At the end of that time frame, they can issue that ID to whoever they want.
Three important points:
1. It is a Federal violation for anyone other than myself to use that ID anywhere for anything.
2.America Online's call center says that they own that screen name and they will do whatever they want with the screen name.
3. America Online also says the only way I can keep this ID is to pay a fee each month to prevent someone else from using it.
This is not only illegal, it is morally wrong!!!
As a resolution, I would like the following:
I want this situation corrected as America Online is getting to much control and is way out of line on this one. They have many Amateur Radion Operators that are not aware of what will happen should they decide to leave AOL.
I can understand that they keep any 'regular' screen name that is not a legal document such as a Ham Radio Operator's call sign.
If they continue on this course with these licenses, they are putting themselves in direct violation with the Federal government with the same agency that watches what they do to operate their corporation I would imagine.
I look forward to your comments and your resolve on this issue.
I can be contacted by email or by telephone at 315-491-5866
Please contact me if you need more details regarding this incident.