Home Depot Complaint - Poor Installation and Customer Service
PINEVILLE, NORTH CAROLINA -- On October 13 subcontractors from Home Depot installed an Andersen storm door at my house. The door was installed with a 12 inch scratch above the handle. All of the metal shavings and screws from the installation was left on my front porch for me to clean up. Shortly after the installer left we found a hole in the foyer floor. Apparently the installer either stepped on a screw or it got wedged under the door and it gouged a hole in ouur new laminate flooring. I notified HD immediately of the scratched door and damaged florring. The door was supposedly re-ordered that day. After a month had passed someone came out to look at our concerns. It is now November 21 and we still have the scratched door and hole in the floor. This is lousiest service I have ever received and am upset that my property is damaged. The store that I dealt with is located on Centrum Parkway in Pineville NC. I have learned my lesson. Never will I allow HD or Lowes to install anything at my house. They do a crappy job and then don't stand behind their subcontrators or products.