DHL Complaint - Delay
LONDON -- DHL provides the most crappiest service, charging premium price and giving bad service. I informed my contact in India not to send by DHL and to send by other international couriers, they didn't listen. From Thursday I am sittin @ home to get this parcel, it has still not reached me. I have informed the company to send the parcel back 2 India so that I can make sure I get compensated for my losses. On Friday DHL left a note saying I was not @ the address, when very much I was @ the address. DHL had my mobile number, still no attempt was made to call me on that. I spoke to one of their inefficient customer service person on Friday & explained to him the seriousness of the situation. He informed me it would be delivered on Monday. Now on the DHL stupid website it says it is been put on hold. They use all these techniques to fool the british people here. Irresponsible bunch of people at this company and over that in the morning when I tried to escalate the problem a dumbo british employee @ one of their depot, she informed me they don't do with my postcode, but didn't offer another phone number. Her callous attitude seemed like I am doing a favour to her. The overall bad experience I m going through, makes me think DHL has a monopoly. I am not going to collect the parcel after 2 O clock today, as it would be of no use to me. I have requested them to send the parcel back to India as it contains important documents.