Empire Carpet Complaint - Outrageous Sales Pitch and Bully Tactics
We knew we were in trouble as soon as we all sat down because we were forced to get a history lesson on Empire when all we wanted was a carpet and install quote. We were held prisoner in our own home (unless we wanted to be rude) while he spewed his sales pitch, and spew he did, sending spittle into the air. When the first words out of your mouth are show casing all your awards we became suspicious. Why is this necessary? Doesn't your workmanship speak for itself? We found out later why because he gave us this outrageous quote of $3100 for ~ 350 sq ft of room, next quote was what Empire could provide it for at $2100 but if we signed TONIGHT, we could get it for ~$1300.By producing the first quote you think you are getting the deal of a life time, but the caveat is that you HAVE to sign a contract that night or else the deal is off the table. When we did not fold to his sales pressure he got mad and defensive claiming he would not be back as it costs $350 for him to even come out. He tried to guilt us into signing by saying Empire would not do business with us otherwise. What a awful sales approach. I work for a sales oriented company and our guys cold call all the time. It is the nature of the business and if we ever tried to bully a customer into buying from us we would never get through the front door again. Your deal or no deal tactic will not work in this economy. Bully sales tactics don't work. He also claimed the commercials do not say anything is free "pay for this room and got this room and this room for free" is not what they say. Really? I am complaining here, to them and to Better Business Bureau.
Company Response on 11/23/2010:
We are currently researching your concerns. We are dedicated to service and satisfaction. A representative from our customer service team will continue to be in contact with you to assist with all your concerns.
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