American Express Complaint - Cancellation of American Express Gold Card without Notice
EL PASO, TEXAS -- I have been a loyal American Express Gold card member for 25 years. I have paid my bill in full and on time every month. I have paid their ridiculous annual fee without hesitation, and how am I rewarded? They cancel my card without notice and without explanation! I went to use my card on Saturday and was denied only to find an email and a voice mail message from them, dated that same day, stating they have decided to cancel my card. There was no advanced notice, there was no explanation, it was if they just flipped a switch. In addition, I believe this action and misconduct of power, makes them in violation of the Consumer Credit Card Protection Act. I am so disappointed with the way that American Express has conducted business, when I called their customer service to inquire about the card cancellation, the representative was rude and incompetent. She could not answer my questions and stammered/stuttered when questioned.
I don't need American Express, but they do need me and others like me. We are the ones that have built their company, their success and have allowed them to grow. I am appalled at their business practice and from the searches I have seen online I am not alone.