Global Readers Club Complaint - Bad, unpolite, and unfriendly service

Review by noppornf on 2001-10-17
SAN JOSE, CALIFORNIA -- I have been a member in Global Readers Club since February 1999. I paid $766.92 (full payment) for 5 years membership. This membership provides me magazines for the full 60 months.
Last 2 weeks, I got many telephone calls from Global Readers Club around 6:00am - 7:00am about I still owed money for membership. I told Global Readers Club that I have paid all payment since August 1999 and I told Global Readers Club sent me the statement about what I owed and what I paid, but Global Readers Club's representative persons refused and only asked me to give them my credit card number and expired date.
I refused to give my credit card number and expired, so they harass me about I got the magazines and I did not want to pay and they threaten me about they will ruin my credit.

To help keep me as a potential future customer, I would like the following:

I want the company write a apology letter about what happen and it will not happen again and tell thier employees be polite.

At the very least I would like a response from your company regarding this incident. Thank you for your time.
Comments:1 Replies - Latest reply on 2001-11-08
Posted by Anonymous on 2001-11-08:
Answer to complaint

October 31, 2001


Mr. Nopporn Faungfookjpaisan
20 South 9th St.
San Jose, CA 95112

Account No: 44022553

Dear Mr. Faungfookjpaisan:

We acknowledge receipt of your letter dated October 17, 2001.

You are a valuable customer to us. The probable reason a telemarketer called you was to offer you some special offers to certain magazines and not for any money that you owe us.

We are going to investigate as to who was the telemarketer that called you and we will find out exactly what was said to you. The call did not originate from our office as we have independent contractor relationships with certain outside telemarketing firms who contact consumers and offer them different services and products. If we find that they behaved unprofessionally, we will certainly reprimand the telemarketer.

We take great pride in our reputation. For your information, we have over eighty-five thousand (85,000) members from every state of the union in our club and we are proud to say that all of our members are satisfied customers. If there is anything you wish to discuss regarding your magazines, you may call our Customer Service department.

We take this opportunity to apologize for any inconvenience that may have been caused to you. We have put your name and telephone number on our “ Do not call “ list. This way, if you receive any phone calls you will be assured it won’t be from us, since our staff will not be able to call you.

I am enclosing your Statement of Account showing that your account is indeed paid in full.

Yours truly,

Global Readers Club

Robert Fernandez
Customer Relations Manager

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