Bob's Discount Furniture Complaint - Poor Service From Beginning To End!
STOUGHTON, MASSACHUSETTS -- I went to purchase a canopy bed for my daughter Oct 23rd. I was initially going to put it on layaway since I was not moving until Nov. 15th. The Sales person suggested that I just give a payoff date instead of Layaway, and when I come to pay it off it would be shipped immediately (11/16) which made no sense but followed his advice. When I went in to pay it off on 11/10, I was told that all the pieces were not available, and the part can be delivered on the 16 and the backorder pieces on Dec. 4th!!! HUH???(1ST) After showing my dismay, the manager proceeded to try and fix this issue but calling/emailing the buyer of the product and then said he had some display pieces he could give us and we would have to get the screws our selves at a hardware store and basically makeshift this bed! HUH?! (2nd) After this was unacceptable to me when he didn't even know what actual pieces came with what and what we would actually need...low and behold the back order item was now available for delivery before 12/4. Now the entire thing would be available on 11/20. Ok a week later than expected but acceptable. When the delivery man showed up... HE HAD THE WRONG COLOR BED! Even though his order form said WHITE then brought a brown bed. I asked how this could happen he proceeded to tell me it was in the box and couldn't see the color. My next question was well is the color on the box? He said yes but he doesn't look at the color just the number!? HUH!!!?????! (3rd) I asked him then there must be a white bed back at the warehouse and he said yes perhaps, but if so it belongs to another customer!!! LIVID I raced to the local store where I purchased the bed, the original manager that help me before wouldn't even come out to speak to me, and sent another manager. My one question to him was am I going to get a bed today? He stated there was no way!!! WHATHUHWHO???!!! my next response was refund check please! NEVER AGAIN IN THIS LIFE TIME!!! STILL WAITING ON REFUND!!!