Fifth third bank Complaint - Homeless in Arizona - Making Homes Affordable Programs
Making Homes Affordable Programs - Complaint
38 FOUNTAIN SQUARE PLAZA, OHIO -- Fifth Third Bank placed me in a forbearance program to assist me with keeping my home in this failing economy. I found out about it by calling them one day to check on the status of my loan, at this time I was told that I was in the program and my payment was past due. I asked for information on the program and the gentleman assured me that he would mail and fax me the information needed to secure my position in the program and prevent me from becoming homeless. I waited 10 days and received nothing, so I called in and reached several rude and unfriendly customer service reps. each time, they assured me they would look into the problem and call me back, I never received any return calls from them. In late October 2010, I received a call from Fifth Third Bank and made the October payment which was suppose to prevent my home from sold and the person was going to assure that I received the needed paperwork. I NEVER RECEIVED IT! She called me again about 3 weeks later and denied our previous conversation. She was asking for another payment I refused the payment until she could get me the contract I needed, she promised to call me back in 15 to 20 minutes with information I needed. She never called. I received another phone call from Fifth Third Bank about 1 week later, I told the young man my situation and he told me that he knew nothing of any paperwork but If I did not make a payment he would enter into the computer that I was refusing to make my payments. So I hung up and placed over 20 calls to Fifth Third Bank leaving messages on voice mailboxes and speaking to anyone I could. On November 17,2010 I finally received a call back form the same young lady that was going to back in 15 to 20 minutes, she was seeking another payment again. I refused and again she was going to look into the problem and call me back with information I needed, she called me back on 11/19/10 and informed me that my home was sold on 11/15/2010 and there was nothing she could do to help me! To this day, I still have not received the paperwork needed to secure my position in the forbearance program. Remember my home was sold on 11/15/10? I received a total of 3 phone calls within 2 hours on 11/20/10 requesting that I make a payment on my home in order to prevent my home from being sold? I am amazed a bank can carry on this way and I have vowed to bring this practice to the attention of our US president whom initiated the making homes affordable program! I am facing homelessness and this bank thinks it is just going to move on with business as usual..........I DON'T THINK SO!