Spirit Airlines Complaint - HUGE FEES!!! Not a cheap airline - except in service
We joined the $9 fare club to prepay and save $40 in luggage fees. We prepurchased 4 bags, but the airline only considered that to be 2 bags per flight - which was not clear online at all (I am an IT expert and know my way on a computer). The web site was so confusing that in the end we had to purchase 2 extra bags per flight at the counter (an extra $100). If our flight was even slightly less expensive than another airline, in the end it was way more expensive!!!
And to boot - if you are over 6 ft tall, your legs physically won't fit between their seats. They have jammed in so many extra rows in those planes that only someone 5'8" and under will even fit. Nuts.
Of course, if you try to call in to complain, they say there is no way for them to help you. God forbid you really have a major issue - their help desk is barely understandable, and TOTALLY UNHELPFUL.