Iolo Technologies Complaint - Iolo Is A Waste!!
LOS ANGELES, CALIFORNIA -- I bought System Mechanic 9.5 from Wal-Mart in June 2009 because my mother's desktop pc was running very slow...I downloaded the software onto her computer and my laptop expecting to see a difference after I utilize all of its "tools", however I never saw any difference in her computer or mine...whenever I used the "tools" on my laptop, it was like using a play play software, where one minute it says my laptop's health was "good" and then I turn around and run it again and it said "very good", and later it would say something like "good" again but yet no noticeable differences. I guess I've been quite busy the past year, because today since I took off from work (dental appointment), I decided to test System Mechanic again. Now, for months the software said that my "subscription" has expired, in which I never knew I was subscribing to anything, because on the box it doesn't mention anything about a subscription...ok, anyway there are "tools" in the software that indicates no subscription is needed as there are "tools" that do...so I used the defragment tool that doesn't need a subscription or update of definitions, just to restart my computer and reuse (check) the "tool" again for it to say that I still needed to defragment my system. WOW, WHAT A JOKE!
So being fed up with this play play software, I decided to give these guys in "technical support" a call. I quickly got a hold of this Indian/Chinese speaking guy, who said, in a nutshell, that my computer was slow and had 5 errors (after he ran Malware). The Malware software he used took 2 hours to do a Quick Scan, whereas I had used Malware before and it only took minutes. I asked him again why did the software still indicate I needed to defragment, and he then said because I need a certified technician ($$), and that my subscription was expired ($$). He lied and said that I had called him to inquire my computer was being slow! I told him several times that I NEVER had an issue with my computer (with 5 errors??). I asked to speak with his supervisor, and he said that he was the supervisor and that there was no supervisor. So he agreed later to transfer me to customer support, but then another Indian guy came on the phone and said that he was the "manager." Ok! I never got anywhere with this "manager" either because he also ignored my initial concern and said that I can use Windows' defragmentation. Exactly! So why did I need to purchase System Mechanic?? After all, it never did anything, but pretend like it was "cleaning up" or "repairing" or "speeding up" my computer. I know a scam when I see one, and I will NEVER use anything from these people. Then I called back to customer service just to speak to some lady who sounded like she was sleep before I called. She also said her supervisor was unavailable and then hung up on me after I got frustated with her crap! I told her I really deserve a refund, but of course she said I didn't since I decided to call a year later. Yes, a year later and System Mechanic is still a rip-off! LOOK ELSEWHERE FOLKS, DON'T GIVE THEM A DIME OF YOUR HARD-EARNED MONEY, SAVE YOUR $45.