Kmart Complaint - Very unhappy, will never shop with K-Mart again
FRANKFORT, KENTUCKY -- Attached is the email I just sent Corporate headquarters!
You want to know if I am happy or not with my experience, no I am not at all happy, In fact I wanted to let you know that I will never ever do business with Kmart again and will post on my facebook page to warn my friends as well.
Apparently you "system" has been down since Friday! I have been trying since I placed this order to cancel it. I am repeatedly told that I should call back because the system is down and they can't look at the order. Then I finally get a hold of someone through chat yesterday who assured me that the order would be cancelled and not shipped. I have attached a screen shot showing that. He advised that I would get an email as soon as it is cancelled. When I had not rec'd a response this afternoon I sent an email asking for a response. I rec'd none! Soooooo Ii got back on chat with Anthony. I was assured by him that I would receive an order cancellation confirmation "within the hour" When two hours later that had not arrived I called. Since then I had rec'd an email just like the one below that indicated CONGRATULATIONS YOUR ORDER HAS BEEN SHIPPED, AREN'T YOU JUST SOOOOO HAPPY TO HEAR THAT! I spoke with a lady who said she could not help me because guess what???? the system is down, she escalated the call per my request to a supervisor, who was very unhelpful. Didn't agree to call me back or say that anything could be done or anything. Just kept saying, "sorry system is down, keep trying us back" "we can discuss what at that time we can do for you". I plan to send this same email to corporate headquarters and expect a response and compensation of cash back to cover the shipping fees at the very least. No I do not want a gift card, as I stated above, I do not ever plan on shopping with Kmart again. You have lost a customer, and more if I can help it.