Kaiser Permanente Complaint - If the State says so, it must be true.
LOS ANGELES -- After NOT receiving services (the staff "lost" my specimen), I requested a simple refund of my copay. After zero response from several Kaiser customer service points, I complained to the State (Managed Health Care) who said "my copays are not contingent upon degree of satisfaction or reason for service."
I'm sorry, but receiving competent service is a basic tenet of business law. No service, no pay.
Is $25 worth it to Kaiser to be posted on every site I can access?